Free advice for your first customer job

Get the photos and facts for social posts

Ask what customers need to know, collect the business’s photos and facts, and write down its answers before you start making posts.

An original illustration of a set of social posts.
In this article

A brief is the short document that says what the posts need to explain, where they will appear and which facts and images you may use. Write it before opening a design tool. Keep approved answers in one place so you can create and check useful work without asking the same questions again.

This example uses an established commercial refurbishment firm with expertise and project information to explain to office decision-makers. The firm and conversation are hypothetical. No approved budget, client images, payment or completed result is supplied. Qualify the real buyer before promising a paid pack.

Confirm a buyer who can use and fund the work

Ask which customer work the business wants more of, the broad value and cost of that work, and whether it can handle inquiries. A commercial project can give content a useful purpose; it does not establish profit or buying power by itself.

Record the business channel or campaign you actually observed. Ask the responsible buyer whether it is current, what marketing investment exists and whether a complete pilot fits the available allowance. Do not estimate spending from premises, vehicles or polished posts. Find the person who can approve both budget and facts.

A willing reply opens discovery. A ready brief needs actual answers about use, distribution, allowance and approval. If those remain unknown, mark them unknown and ask before quoting.

Give the posts one useful purpose

For this hypothetical firm, an office decision-maker wants to understand a completed refurbishment and know what to gather before an initial discussion. The purpose sentence is: “Explain an approved project and how an office decision-maker can ask whether their own project is a suitable fit.”

Ask: “Which part of that project can we describe accurately?”, “Who will read these posts?”, “Where will you publish them?” and “Who responds if someone asks about work?” A dormant profile with no publishing plan is weaker evidence than an actual channel and specific intended use.

Record an outline before offering a count. Three posts can answer three distinct questions; one useful message does not need three versions just to fill a package.

Collect approved facts and original images

Use a simple input register:

InputWhat to ask forWhat to record
Service and case factsThe responsible person's approved description and limitsSource, version, approver and unanswered questions
Project imageThe original file and permission for the intended useFile ID, owner, customer/property permission and inspection result
IdentityApproved business name or logo, if neededCorrect spelling and permission; customer logos need separate clearance
Next actionThe actual working enquiry routeDestination, response owner and what happens after an inquiry
DistributionThe named business channel and organic or paid usePublisher, format needs, any reuse limits and permission for chosen AI/helper sharing

A public photo is not automatically yours to reuse. Check permission for the customer/property as well as the photographer, and remove unnecessary addresses, faces or private screens. If a photo is poor or rights are unclear, request a permitted original or agree an honest text-led design. Do not generate an image of work the firm did not do.

Ask separately before using the job in your portfolio. Permission to make the buyer's posts does not grant permission to name its client or show a case publicly yourself. You can prepare files without social-account passwords.

Write the post plan before designing

For this example, the outline is:

PostGraphic's main jobCaption's jobInput still required
Project exampleIdentify the actual approved project/serviceExplain the confirmed work and a useful next stepCleared real image and approved case description
Planning questionExplain one thing to gather before a discussionAdd the responsible expert's full checklist and service limitsActual approved checklist; no invented technical advice
First inquiryShow how to ask whether a project is suitableExplain what to send, where it goes and that inquiry is not a bookingWorking contact route and response owner's wording

This is a plan, not copy ready to publish. Replace every open item with approved facts, write a complete caption for each graphic and have the approver check them. Each post should make sense on its own. Keep image descriptions faithful to the actual images.

AI can help turn permitted case notes into a first draft. Give it only the approved information needed, then check its actual output. Remove invented statistics, cost savings, endorsements and results. An AI answer is not factual approval.

Agree the whole small paid job

Choose image sizes for the buyer's actual channel. Confirm the count, captions/descriptions, editable source if needed, one collected preference revision, delivery location and who publishes. Estimate briefing, source inspection, writing, design, export checks, revision and handoff. Compare the complete fee with the confirmed pilot allowance; no universal rate or guaranteed payback applies.

I will create [agreed image count, sizes and topics] from [approved facts and cleared original IDs] for [named channel/use]. You receive [images, matching captions/descriptions and any agreed editable source], with [one collected feedback round]. The fee/currency is [ ], payment/start milestones are [ ], and input, review and final-delivery dates are [ ]. [Named approver] checks the facts and exact final set; [publisher] posts and handles replies. Photography, ad buying, account management and extra topics are separate. Please confirm the scope and terms before I begin.

Fill every bracket from the actual agreement. A friendly reply to an unfinished quote does not settle price, dates or rights. If the inputs or required payment are late, say what is waiting and agree new dates. Keep the payment record separate from acceptance.

Create, revise and close the job

Create the actual images and captions from the approved plan. Export them and inspect them at ordinary phone size outside the editor. Check true facts, original-image quality, readable text, working contact destination and exact filename/caption pairing. Remove placeholders before the real client review.

Send a named version and ask for one collected feedback list. Apply an agreed wording change in both image and caption, export the new set and repeat the checks. Correct your own factual or unusable-file defects. A new client case or extra topic needs another scope decision.

Ask: “Does this exact set open and match the posts we agreed?” Save the actual approval and receipt. Record actual funds received separately; an invoice sent is not money received. Request portfolio permission as a separate choice.

Your next step

Write a brief with the observed buyer need, actual channel, budget approver, allowance, facts, image permissions and publication responsibilities. Keep missing answers visible. The social-post service shows a technical exercise and the complete route to a suitable paid pilot.

For repeat work, ask about a new approved case, expert explanation or changed fact the audience needs. Each set has its own useful purpose, rights, count, fee and dates. Reposting the same design does not create a monthly need.

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